Customer support
How can we help?
Contact the Neopress team for help with your account, websites, billing, publishing, or AI assistant connection.
Email support
Send us a message and include enough context for us to identify the affected account and site.
contact@email.neopress.aiWhat to include
- The email address on your Neopress account
- The site handle or public URL, if the issue concerns a site
- What you expected, what happened, and the exact error message or code
Do not send passwords, OAuth tokens, API keys, payment details, or real visitor form-response data.
MCP connection support
If ChatGPT, Codex, or Claude cannot connect, include the client name, connected account, selected site, and exact error code.
- MCP endpoint
- https://mcp.neopress.ai/mcp
- Useful diagnostics
- Client name, account email, selected site, action attempted, and exact error code